Kỹ năng hợp tác & làm việc nhóm

Two very useful skills in communicating with others, including when coaching and facilitating, are paraphrasing and summarizing the thoughts of others. How to Paraphrase When Communicating and Coaching With Others Paraphrasing is repeating in your words what you interpreted someone else to be saying. Paraphrasing is powerful means to further the understanding of the other …

Useful Communications Skills — How to Paraphrase and Summarize Read More »

Diversity, Equity and Inclusion Can Have a Huge Positive Affect © Copyright Carter McNamara, MBA, PhD In today’s highly diverse organizations, the ability to work with people having diverse values and cultures is extremely important. An organization’s culture is driven by the values throughout that organization. Employees need to feel included — that their values are …

How to Value Diversity, Equity and Inclusion – Guidelines and Free Resources Read More »

Feedback: Negative, Positive or Just Right? © Copyright Gail Zack Anderson Some of us are really good at giving positive feedback. Others are really good at giving negative feedback. Not many seem skilled in providing both, what I call balanced feedback. Occasionally a client will tell me, “just tell it like it is. Be brutally honest.” Or, …

How to Give Useful Feedback and Advice Read More »

Guidelines for Public Speaking and Presentations Leaders make presentations to a wide variety of audiences, for example, Board members, employees, community leaders and groups of customers. Usually there is a lot that can be quickly gained or quickly lost from a presentation. A little bit of guidance goes a long way toward making a highly …

How to Do Public Speaking and Presentations Read More »

Traits of Destructive and Traits of Useful Questions © Copyright Carter McNamara, MBA, PhD Traits of Destructive Questions Before suggesting guidelines to conduct supportive questioning, it is important for you to know what types of questions to avoid. Consider these guidelines: Those types of questions can leave others feeling defensive, as if they are to be …

Skills in Questioning (How to Question Others) Read More »

Unleashing the Power of Your Story (Part I) Copyright Steve Ober, PhD “When we know the facts about people, we know what they are. When we know their stories, we know who they are.” John Quincy Adams Leadership, Systems, and Stories One of the most powerful ways to understand your leadership, and the reasons you behave …

Storytelling for Personal and Professional Development Read More »

Planning and Organizing Your Writing When people struggle to write, it is often because they did not start by planning and organizing their writing. For example, you need to consider: Consider this table: (Contributed by Deane Gradous, Twin Cities consultant) Type of correspondence Letters (external) Decision Persuasion Memos, reports (internal) E-mail Fax Transparencies Audience Direction …

Writing Process: Planning, Organizing, Writing and Reviewing Read More »

Non-Verbal Communications — Interpreting Other’s Body Language Resistance, confusion, distaste and passivity all show up in the body language of others, regardless of what they are saying verbally. Experienced leaders have learned often to trust what they see more than what they hear. Body language is always present. Too many speakers and listeners are unaware …

Non-Verbal, Interpersonal Communications (Body Language) Read More »